Ref. 31117-19A CUSTOMER of double-glazing firm Coldseal is so dissatisfied with its after sales care that she is putting a sign up in her garden.

Celia Howard, of Vicarage Road, Cheney Manor, spent about £5,000 on having new windows fitted last summer but discovered one of them was cracked.

A year later she is still trying to have it replaced but without success.

Now after reading in Satur-day's Evening Advertiser how Claire Cambridge found Coldseal workmen removing her windows because she refused to sign some paperwork, Mrs Howard has decided enough is enough.

She said: "I'm at the end of my tether.

"It is a year since the windows were fitted, I've made numerous 'phone calls and I just can't seem to get through to them.

"They came out three months ago with a unit but it was for the wrong window."

She then found herself back to square one.

More time and money was spent on the telephone, trying to get the firm to fix the window.

She said: "I can't tell you how many phone calls I have had to make. It is very frustrating.

"So when I read about what happened down the road, I called them and gave them an hour to come back and tell me they had sorted it out.

"I told them that if they did not, I would put a sign on my lawn telling people what problems I've had with their after sales care.

"Nobody rang, so that is what I am doing."

She added: "After spending all that money I would have expected them to come and do it."

After the Advertiser contacted the company a spokeswoman took Mrs Howard's details and said the firm would try and address her problem.

However, it has so far issued no public comment on what has happened.

In Saturday's edition we told the story of how a series of faults led Mrs Cambridge to refuse to sign a document saying she was satisfied with repair work.

Mrs Cambridge, 45, and her husband Norman, 63, of Cheney Manor Road, spent £2,500 on windows and a porch, only to have to call the firm back to correct a series of faults.

At the end of the repair work Mrs Cambridge was asked to sign a document saying she was happy with the work but she said she wanted to wait a week in case more faults developed.

It was then she claims that the men refused to leave and began taking out the windows from her house.

She said: "They only stopped when the police came but by then they had already removed a pane from the living room window."

Tina Clarke