I TOTALLY agree with your correspondent Tony Collins concerning the abysmal service provided by Royal Mail.
Recently my husband posted some gift vouchers to our daughter-in-law in Liverpool, enclosed in a beautiful hand-crafted birthday card.
They failed to arrive.
Not long ago my daughter's passport went missing between the DVLA and our address in Highworth, despite being sent by registered delivery.
These are not instances of mail being lost, but outright theft.
Royal Mail should be prosecuted.
A BEAUMONT
Highworth
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