The bureaucrats at Southgate House have to conform rigidly to rules laid down, not to act, think or use common sense, therefore on such occasions as Val Compton’s visit are not available.
Successive PCTs have claimed they do not receive complaints, but as reported, the letter published in the Gazette and Herald, Thursday August 20, along with the cheque, five complaints from patients who made witness statements were delivered.
Cyril A Page, Malmesbury Road, Kington Langley, Chippenham.
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