Social housing group GreenSquare is facing increased pressure to improve its service to tenants.

GreenSquare owns and manages over 12,000 homes in the region, with around 7,000 of these in north Wiltshire.

Chippenham MP Michele Donelan says she has received 61 complaints in the past six months and now wants tenants who have a grievance to get in touch.

"I worry greatly about the ones that are not approaching me for help and urge anyone impacted to seek my assistance.," she said.

"Also the severity of some of the cases I have had are alarming to say the least."

She said there remains a disconnect between the policies and assurances given from the top versus what the frontline customer services are offering especially with the out of hours service.

She now has a weekly meeting with GreenSquare's CEO but says she is still not happy.

“In the autumn of last year I raised significant concerns about the way my constituents were treated by Greensquare in an open statement to the Gazette and Herald.

"Whilst some improvements have been made it is simply not good enough that months later local people are still being let down.

She has also set up talks with the housing minister Eddie Hughes to discuss how the Social Housing White Paper will ensure tenants feedback is much more transparent.

In November last year, 21 flats in Neeld Crescent in Chippenham were left without heating and hot water for over a week.

Residents at The Oaks were left for nearly two weeks after their boiler broke. Amongst the residents affected was a heavily pregnant woman with a young child, and elderly residents.

Others were left for days without heat as their boiler broke down, but were not offered any alternative accommodation.

We asked GreenSquare CEO Ruth Cooke for an interview, but her place was taken by Rachel Crownshaw, customer director at GreenSquare.

They refused to answer questions on confidence in their leadership with the continued poor performance.

"We believe that we are making progress in delivering a much-improved service to customer," said Rachel.

"We’re not where we want to be yet; but we are absolutely committed to continuing to get better.

"Our absolute focus is on providing high-quality landlord services to our customers in all of these properties and addressing issues they report to us as promptly as possible.

"We know we don’t always get things right despite our best endeavours and that sometimes it takes longer to resolve issues than we and customers would like. But we learn from these occasions to improve our services."

"In cases where customers are affected by unexpected boiler failure, this is treated as an emergency. We make every effort to contact those affected to check how they are managing and to discuss providing temporary heaters or alternative accommodation."